Top 10 Hotel Management Software Comparison
By Sheila Morgan | Published: Q3 2024 Analysis | Category: Hotel Management Software
About Hotel Management Software
Hotel management software (HMS), often including a Property Management System (PMS), helps hotels automate operations like reservations, front desk tasks, billing, housekeeping, and reporting. It centralizes control and streamlines guest management processes.
Scoring Criteria
- → Core PMS Features
- → Booking Engine & Channel Manager
- → Ease of Use
- → Integrations
- → Reporting & Analytics
- → Customer Support
- → Value for Money
The Best Hotel Management Software
#10
Eviivo
By Eviivo
An all-in-one booking suite for independent hosts and hoteliers, particularly strong in the UK and Europe.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: B&Bs, Small Hotels, Inns, Vacation Rentals, Pubs with Rooms
Key Features
- ✓Booking Suite (PMS, Channel Mgr, Booking Engine): Integrated solution for managing bookings.
- ✓Performance Manager: Reporting and insights dashboard.
- ✓Guest Manager: CRM features for guest communication.
- ✓Promo Manager: Tools for creating special offers.
- ✓Payment Processing: Integrated card processing options.
Scorecard (Overall: 80.7 / 10.0)
Pricing
eviivo suite
Contact Vendor
- PMS
- Channel Manager
- Booking Engine
- Payment Integration
Limitations: Integration options might be less extensive than larger platforms
Pros
- + Easy-to-use interface
- + Good all-in-one solution for small properties
- + Strong presence and support in UK/Europe
- + Affordable pricing structure
Cons
- - Primarily targeted at smaller properties
- - Fewer advanced features compared to top-tier systems
- - Less known globally outside core markets
Verdict
"A very competent and user-friendly booking suite for independent accommodation providers, especially B&Bs and small hotels in Europe, offering good value."
#9
Guesty
By Guesty
A property management platform primarily focused on the short-term rental and vacation rental market, but expanding into hotels.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: Vacation Rentals, Short-term Rentals, Apart-hotels, Property Managers, Small Hotels
Key Features
- ✓Unified Inbox & Communication Tools: Centralizes guest communication across channels.
- ✓Multi-calendar Management: Handles complex availability for distributed units.
- ✓Channel Manager (Strong on Airbnb/VRBO): Excellent connectivity to vacation rental platforms.
- ✓Automation Tools: Automated messages, tasks, and reviews.
- ✓Owner Portal: Reporting and management features for property owners.
Scorecard (Overall: 84.0 / 10.0)
Pricing
Pro
Contact Vendor
- Core PMS
- Channel Manager
- Unified Inbox
- Automation
Limitations: May lack some traditional hotel-centric features
Enterprise
Contact Vendor
- Pro features
- Advanced Reporting
- Open API
- Dedicated Support
Pros
- + Excellent for managing short-term/vacation rentals
- + Strong channel management for rental platforms
- + Powerful communication and automation tools
- + Good mobile app
Cons
- - Less focused on traditional hotel workflows
- - Can be expensive, especially commission-based pricing
- - Some hotel-specific reporting might be missing
Verdict
"Leading platform for vacation rental managers expanding into hotels, or for properties blending hotel and short-term rental models. Strongest in communication and rental channel management."
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#8
RoomRaccoon
By RoomRaccoon
An all-in-one hotel management system built for independent hoteliers, focusing on increasing revenue and automating tasks.
Platforms & Use Cases
Platforms: Cloud-based
Best For: Independent Hotels, Boutique Hotels, Apart-hotels, B&Bs
Key Features
- ✓Integrated PMS, Channel Manager, Booking Engine: Core tools unified in one interface.
- ✓Revenue Management Tools (Upselling, Yield): Features designed to maximize income per booking.
- ✓Automated Check-in/Out: Streamlines guest flows.
- ✓Competitor Rate Shopper: Tracks competitor pricing.
- ✓Accounting Integration: Connects with popular accounting software.
Scorecard (Overall: 83.7 / 10.0)
Pricing
Entry
Contact Vendor
- PMS
- Booking Engine
Limitations: Channel Manager limited or extra
Premium
Contact Vendor
- Entry features
- Channel Manager
- Basic Yield Rules
- Upselling Tool
Limitations: Advanced revenue tools limited
Enterprise
Contact Vendor
- Premium features
- Advanced Yield Management
- Competitor Rate Shopper
- Automated Check-in
Pros
- + User-friendly interface
- + Strong focus on revenue generation tools
- + Good automation features
- + Transparent pricing model (often per room)
Cons
- - Fewer third-party integrations than some competitors
- - Reporting could be more advanced
- - Primarily focused on smaller independent segment
Verdict
"A great choice for independent hotels looking for an easy-to-use system with built-in tools focused on maximizing revenue and automating operations."
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#7
Clock PMS+
By Clock Software
A comprehensive cloud PMS with a strong focus on guest self-service, automation, and integrated payments.
Platforms & Use Cases
Platforms: Cloud-based
Best For: Full-Service Hotels, Boutique Hotels, Restaurants with Rooms, Properties focused on guest experience tech
Key Features
- ✓All-in-one Platform: Includes PMS, booking engine, channel manager, restaurant POS, and more.
- ✓Guest Self-Service Portal: Online check-in, service requests, and payment.
- ✓Integrated Payment Gateway: Automated payment collection and processing.
- ✓Advanced Rate Management: Flexible pricing rules and yield management features.
- ✓Restaurant POS: Integrated system for F&B operations.
Scorecard (Overall: 83.7 / 10.0)
Pricing
Clock PMS+
Contact Vendor
- Full Suite (PMS, Booking Engine, Channel Manager, POS)
- Self-Service Portal
- Integrated Payments
Limitations: Can be feature-rich and complex for very small properties
Pros
- + Very comprehensive feature set
- + Strong focus on guest self-service and automation
- + Integrated POS is a plus for relevant properties
- + Modern architecture
Cons
- - Interface can be complex due to the number of features
- - Learning curve can be significant
- - Support has variable feedback
Verdict
"A powerful, feature-packed system ideal for hotels wanting deep integration between PMS, POS, and guest-facing technology, especially self-service options."
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#6
Hotelogix
By Hotelogix
A cloud-based PMS designed for small to mid-sized hotels, chains, and resorts, focusing on ease of use and multi-property management.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: Small to Mid-sized Hotels, Hotel Chains, Resorts, Serviced Apartments
Key Features
- ✓Multi-property Management: Centralized control for hotel groups.
- ✓Integrated PMS, Channel Manager, Booking Engine: Core functionalities in one platform.
- ✓POS Integration: Connects with point-of-sale systems for F&B and other services.
- ✓Mobile PMS App: Manage operations from mobile devices.
- ✓Automated Reporting: Scheduled reports for performance tracking.
Scorecard (Overall: 82.4 / 10.0)
Pricing
Premium
Contact Vendor
- PMS
- Booking Engine
- Basic Channel Manager
Limitations: Limited channels, Basic reporting
Enterprise
Contact Vendor
- Premium features
- Full Channel Manager
- Advanced Reporting
- POS integration
- Multi-property features
Pros
- + Good feature set for mid-sized hotels
- + Strong multi-property capabilities
- + Competitive pricing
- + Integrated POS options
Cons
- - Interface can feel slightly dated compared to newest platforms
- - Customer support reviews are mixed
Verdict
"A solid and reliable cloud PMS, particularly suitable for small chains or mid-sized hotels needing multi-property features at a reasonable price point."
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#5
Little Hotelier
By SiteMinder
Specifically designed for small properties like B&Bs, guesthouses, and motels, offering an easy-to-use, all-in-one solution.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: Small Hotels, B&Bs, Guesthouses, Motels, Inns
Key Features
- ✓Simplified PMS: Easy front desk and reservation management.
- ✓Integrated Channel Manager: Connects to essential OTAs for small properties.
- ✓Direct Booking Engine: Mobile-friendly, commission-free bookings.
- ✓Website Builder: Option to create a simple hotel website.
- ✓Mobile App: Manage property on the go.
Scorecard (Overall: 83.6 / 10.0)
Pricing
Little Hotelier
Contact Vendor
- PMS
- Channel Manager
- Booking Engine
- Basic Reporting
Limitations: Limited integrations compared to larger platforms, Less advanced features
Little Hotelier Plus
Contact Vendor
- Base features
- Metasearch connection
- Competitor Rate Insights
Pros
- + Extremely easy to learn and use
- + Affordable for small properties
- + Combines essential tools in one package
- + Good mobile app
Cons
- - Limited features for larger or complex properties
- - Fewer integration options
- - Reporting is basic
Verdict
"A top choice for small accommodation providers needing a simple, effective, and affordable all-in-one solution for managing reservations and online distribution."
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#4
SiteMinder
By SiteMinder
Primarily known for its leading channel manager, SiteMinder offers a platform including a PMS, booking engine, and distribution.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: Hotels of all sizes, Accommodation Providers needing strong distribution
Key Features
- ✓Channel Manager: Industry-leading connectivity to OTAs, GDS, and wholesalers.
- ✓Booking Engine: Direct booking functionality for websites.
- ✓Hotel PMS (Little Hotelier/SiteMinder Platform): Integrated PMS capabilities, varying by package.
- ✓Business Intelligence: Market insights and performance reporting.
- ✓Global Distribution System (GDS): Connectivity for corporate travel bookings.
Scorecard (Overall: 85.4 / 10.0)
Pricing
Pooled Inventory
Contact Vendor
- Channel Manager
- Booking Engine
Limitations: PMS may be basic or require separate module (Little Hotelier)
Business Package
Contact Vendor
- Pooled Inventory features
- Website Builder
- Business Intelligence Basic
Limitations: Full PMS features may vary
Pros
- + Best-in-class channel management
- + Wide distribution reach
- + User-friendly interface for distribution tools
- + Good range of supporting tools
Cons
- - PMS functionality might be less comprehensive than dedicated PMS providers
- - Pricing structure can be complex depending on modules selected
Verdict
"Ideal for hotels prioritizing online distribution and channel management, offering a solid platform that integrates these strengths with core PMS features."
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#3
Oracle OPERA Cloud
By Oracle Hospitality
The cloud-based evolution of the industry-standard OPERA PMS, offering comprehensive features for large hotels and chains.
Platforms & Use Cases
Platforms: Cloud-based
Best For: Large Hotels, Luxury Hotels, Hotel Chains, Resorts, Casinos
Key Features
- ✓Scalable PMS: Handles complex operations for large properties and multi-property environments.
- ✓Advanced Reporting: In-depth analytics and customizable reports.
- ✓Centralized Management: Manages multiple properties from a single platform.
- ✓Integration Capabilities: Connects with Oracle ecosystem and third-party systems via OHIP.
- ✓Guest Profile Management: Detailed guest history and preference tracking across properties.
Scorecard (Overall: 84.7 / 10.0)
Pricing
Standard
Contact Vendor
- Core PMS
- Rate Management
- Reporting
Limitations: Requires Oracle infrastructure expertise
Enterprise
Contact Vendor
- Standard features
- Advanced Modules (Sales & Catering, Loyalty)
- Enhanced Integrations
Pros
- + Extremely powerful and feature-rich
- + Highly scalable for large operations
- + Industry standard reliability
- + Robust reporting and analytics
Cons
- - Complex interface with steep learning curve
- - Expensive implementation and subscription
- - Less agile than newer cloud-native platforms
Verdict
"The powerhouse choice for large, complex hotel operations and global chains requiring deep functionality and scalability, despite its complexity and cost."
User Reviews
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#2
Mews
By Mews Systems
A modern, open, cloud-based PMS focused on automating operations and enhancing the guest experience.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: Modern Hotels, Hotel Groups, Apartments, Hostels
Key Features
- ✓Open API & Marketplace: Facilitates seamless integration with a wide array of hospitality tech.
- ✓Online Check-in/Out: Streamlines guest arrival and departure processes.
- ✓Automated Payments: Integrated payment processing for secure transactions.
- ✓Task Management: Digitized housekeeping and maintenance workflows.
- ✓Flexible Rate Management: Advanced tools for setting and managing rates.
Scorecard (Overall: 88.4 / 10.0)
Pricing
Starter
Contact Vendor
- Core PMS
- Booking Engine
- Online Check-in
Limitations: Limited integrations, Basic reporting
Pro
Contact Vendor
- Starter features
- Full Marketplace Access
- Advanced Reporting
- Housekeeping Module
Limitations: Some premium integrations may cost extra
Enterprise
Contact Vendor
- Pro features
- Open API
- Custom Integrations
- Dedicated Support
Pros
- + Highly open and integrable platform
- + Modern, intuitive interface
- + Strong automation capabilities
- + Focus on guest experience technology
Cons
- - Can be complex to set up initially
- - Pricing tends to be higher tier
- - Relies heavily on marketplace integrations
Verdict
"Top choice for forward-thinking hotels prioritizing integrations, automation, and a modern guest journey."
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#1
Cloudbeds
By Cloudbeds
An all-in-one, cloud-based hospitality management suite designed for independent properties of all types and sizes.
Platforms & Use Cases
Platforms: Cloud-based, iOS, Android
Best For: Independent Hotels, Boutique Hotels, Hostels, B&Bs, Vacation Rentals
Key Features
- ✓Property Management System (PMS): Manages reservations, front desk, guest profiles, and availability.
- ✓Channel Manager: Syncs rates and availability across hundreds of OTAs and GDS.
- ✓Booking Engine: Commission-free direct booking engine for hotel websites.
- ✓Marketplace: Extensive integrations with third-party apps.
- ✓Revenue Management Tools: Pricing intelligence and competitor analysis.
Scorecard (Overall: 90.4 / 10.0)
Pricing
Essentials
Contact Vendor
- PMS
- Channel Manager
- Booking Engine
Limitations: Limited features compared to higher tiers
Plus
Contact Vendor
- Essentials features
- Advanced Reporting
- Housekeeping Module
Limitations: Some advanced modules extra
Premier
Contact Vendor
- Plus features
- Revenue Management
- Competitor Insights
- API Access
Pros
- + User-friendly interface
- + Comprehensive feature set
- + Excellent integration marketplace
- + Strong channel manager
Cons
- - Pricing can increase with add-ons
- - Advanced reporting could be more robust
Verdict
"Excellent all-rounder, particularly strong for independent hotels needing a unified platform with extensive connectivity."
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Final Thoughts
The hotel management software landscape offers diverse solutions catering to different property types and operational priorities. Cloud-native platforms like Cloudbeds and Mews lead with user-friendliness and integration capabilities, while established players like Oracle OPERA Cloud remain dominant for large-scale, complex operations. Solutions like Little Hotelier and Eviivo provide excellent value for smaller properties, and SiteMinder remains a powerhouse for distribution.
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